FAQ

DELIVERY & ONLINE ORDERS

 

DELIVERIES & ENQUIRIES

 

Please allow an additional 2-4 business days from dispatch to receive your order.

Please note: Delivery times are a guideline and subject to change. You may experience slightly longer delivery times during peak period, due to Australia Post or other delivery partner issues that are unforeseen or unavoidable events beyond Mademoiselle Chocolat's reasonable control. Online orders will be processed and dispatched from Sydney, next business day (Monday - Friday).

We thank you for your support and patience during this time.

HAS MY ORDER GONE THROUGH SUCCESSFULLY?

Once your order has been placed you will receive a confirmation email with details of your order and an order number. If you have been charged for an order but haven’t received a confirmation email, please contact us.

HOW CAN I TRACK MY ORDER?

Once your order has been dispatched you will receive a confirmation e-mail with shipping details including an estimated delivery date, and your parcel tracking number. 

CAN I ADD SOMETHING TO MY ORDER ONCE IT’S BEEN PLACED?

We are happy to change or amend your order if the request is received before the order has been packed. We usually process orders within 1-2 business days so please call our Customer Service team on +61 404 398 736 from Monday to Friday 9am – 4pm AEST or send us your details at sales@mademoisellechocolat.com. You will need to pay for any price difference for the additional items before dispatch . An invoice will be send to you by email. 

WHERE DO YOU DELIVER?

We currently deliver our chocolates across Australia.

HOW MUCH DOES DELIVERY COST? AND WHEN WILL I GET MY ORDER? 

Domestic orders over $150 FREE

delivery charges applied depending on weight and area.

2-4 business days from dispatch

Please note that while most orders are ready for dispatch within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare. We do not ship on Saturdays, Sundays or public/bank holidays. While we will do what we can to ensure your order is delivered on time, Mademoiselle Chocolat cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

WILL MY ORDER BE SHIPPED STRAIGHT AWAY?

Yes, most orders are ready for shipping within 1-2 business days, depending what time and what products you order, some orders may take additional time to prepare.

Read more about our delivery options above.

CAN I ORDER MY CHOCOLATE ONLINE AND COLLECT IN STORE?

Currently our online orders are available for delivery and pickup..

Pick up your order from 3a/ 4- 7 Villiers place, CROMER 2099 NSW. Monday &Tuesday 8am to 4.30pm - Thursday & Friday 8am to 12pm

I’VE PLACED MY ORDER BUT MY SHIPPING DETAILS ARE INCORRECT. HOW CAN I CHANGE MY DETAILS?

We are happy to change or amend your shipping details if the request is received before your order has been packed. We usually process orders within 1-2 business day so please call our Customer Service team on +61 404 398 736 from Monday to Friday 9am – 4pm AEST or send us your details.

WHAT IF I AM NOT HOME TO RECEIVE MY ORDER?

We recommend that you have your Mademoiselle Chocolat products delivered to a location where someone can look after them – like an office or workplace. 

As our chocolate is temperature-sensitive, we will manage the heat exposure as much as possible, but unfortunately, we cannot take responsibility for any melting or spoilage.

I’VE RECEIVED A WRONG ITEM/SOMETHING’S MISSING FROM MY ORDER.

We’re sorry to hear this! Please contact our Customer Service team on +61 404 398 736 from Monday to Friday 9am – 4pm AEST or send us the details.

  

CAN I ADD A GIFT MESSAGE TO MY ORDER?

We can add a personalised gift card to any order. At checkout gift bag and a card are offered for an extra $3.50, please add you personalised message in the field provided. We will add this message to a gift card and include in your delivery.

PAYMENT METHODS

WHAT PAYMENT METHODS DO YOU ACCEPT ONLINE?

Payment for an online order can be made via the following:​​

  • Debit / Credit Card (Visa, Mastercard, American Express)

  • PayPal

 

 

WHAT IS YOUR REFUND POLICY?

 

 If you are not happy with your experience online you should contact us here and we will work to resolve your concerns.

Any complaint must be submitted to Customer Service team for consideration within 48 hours after the transaction. The request will be reviewed as soon as possible and a response will be provided on how we propose to rectify the experience.

All products are sold on a no return for credit basis, unless the products are received in a damaged state, are faulty, or incorrectly supplied. 

Any decision to grant a refund will be at our discretion (subject to our legal obligations) but we will always endeavour to address any complaints to our customers satisfaction. We will process any approved refunds within 5 business days of approval.

 

 

OUR PRODUCTS

WHERE ARE MADEMOISELLE CHOCOLAT'S PRODUCTS MADE?

All originating from France, each individual Mademoiselle Chocolat is meticulously handcrafted in France from prestigious artisan, using premium natural ingredients.

 

DOES OUR PRODUCT EXPIRE? IS IT SAFE TO EAT AFTER IT’S EXPIRED?

All of our packaged products include a best before date on the packaging. To ensure you get the full Mademoiselle Chocolat flavour experience, we recommend enjoying them before that date.

 

NUTRITIONAL INFORMATION AND DIETARY REQUIREMENTS 

WHERE CAN I FIND THE NUTRITION INFORMATION FOR YOUR PRODUCTS?

You can find a full list of ingredients as well as specific nutritional & allergen information on our product pages under ‘product information’ on the right hand side.

If you require further information, please feel free to contact us.

 

IS IT POSSIBLE FOR ALLERGENS TO BE PRESENT IN YOUR PRODUCTS?

All products are handcrafted in an environment that contains tree nuts, gluten, eggs, dairy and soybean, therefore contact with these ingredients may occur.

WHOLESALE AND CORPORATE

DOES MADEMOISELLE CHOCOLAT SELL WHOLESALE?

We sure do! We have a wide range of products across a variety of price points to suit all business needs, and a fully dedicated wholesale team.

For more information please contact our wholesale team on +61 404 398 736 or sales@mademoisellechocolat.com

DO YOU OFFER CORPORATE DISCOUNTS?

Whether you’re looking for a gift for your clients or staff, a conference, event or guest speaker, Mademoiselle Chocolat has a gift for every corporate occasion.

For more information please contact our corporate sales team on +61 404 398 736 or sales@mademoisellechocolat.com